Shipping Policy
Effective Date: October 1, 2026
Agora (sellatagora.com) is operated by HYPERMIX LLC. Items are shipped directly by independent Sellers using prepaid shipping labels that Agora buys, so every order has tracking.
Part A: For Buyers
A1. Where We Ship
We currently ship to U.S. addresses only, including APO/FPO/DPO addresses where the carrier allows.
A2. Shipping Charges
You pay a Shipping Charge at checkout, shown in U.S. dollars (USD) before you pay. Shipping is calculated from the item and package details.
A3. Processing and Delivery Times

• Handling: Sellers must ship within 3 business days after your order is placed and the label is issued.

• Transit: Most U.S. deliveries take 2–8 business days after shipment, depending on the carrier, service, and distance.

• Estimates: Delivery estimates are not guaranteed. Carrier delays, weather, and holidays can add time.

A4. Tracking
You'll receive tracking information by email once your label is created. Check tracking anytime from that link.
A5. Your Address
We ship to the address you enter at checkout, so please double-check it. If you notice an error, email us right away. We can only change the address before the package ships. If a package is returned to sender because of an incorrect address you provided, we'll refund the item price once it's back, minus the original shipping. Reshipping requires a new shipping charge.
A6. Lost, Late, or Damaged Packages

• Lost or late: Contact us if tracking hasn't moved within 5 business days of your order, or the package hasn't arrived within 14 days after shipment.

• Damaged: Report damage within 3 days of delivery with photos of the item, box, and label. Please keep all packaging.

• Refunds: Covered problems are refunded under our Refund & Return Policy.

• Theft after delivery: If tracking shows delivery to your correct address, we'll help with the carrier, but we may not be able to refund a package confirmed as delivered.

A7. Sales Tax and Customs
Sales tax is calculated at checkout where required. Because we ship within the U.S. only, there are no customs duties.
Part B: For Sellers
B1. Agora buys your label
When an item sells, Agora buys a prepaid label (for example through Pirate Ship) using the package weight and dimensions in your listing, and emails it to the address in your Seller account. The Buyer's Shipping Charge pays for it. Agora keeps the tracking for every order.
B2. Ship within 3 business days
Pack and ship within 3 business days after the label is emailed, from the address in your Seller account, using only Agora's label. Drop it off or schedule a pickup so the carrier scans it. Orders shipped any other way aren't eligible for payout unless we agree in writing. If you don't ship within 3 business days, we may cancel the order.
B3. Accurate package details
Your listing's weight and dimensions must match the packed box. If the carrier charges more because the package is heavier or larger, or a replacement label is needed because of your error, the extra cost is deducted from your payout.
B4. Packaging standards (required)
You're responsible for packing items so they arrive in the condition listed. Damage caused by poor packaging is the Seller's responsibility. At minimum:

• Trading cards (raw): penny sleeve, then a top loader or semi-rigid holder, sealed in a team bag. Place it between cardboard, or in a padded/bubble mailer or small box. No plain envelopes.

• Graded cards / slabs: wrap in bubble wrap and ship in a padded mailer or box with no movement. Multiple slabs need padding between them.

• Comics: bag and board, then a rigid comic mailer or a box with cardboard stiffeners. Graded comics: bubble wrap in a box.

• Toys and figures: ship in a sturdy box with at least 1–2 inches of padding on all sides. Keep collector boxes (packaging that is part of the item's value) inside a separate shipping box. Never put the label directly on a collector box.

• Apparel: a poly mailer or box. Fold neatly and keep tags as listed.

• Fragile items: double-box when needed and mark the box fragile.

Use a sturdy outer box or mailer. Remove old labels and barcodes. Tape all seams.
B5. Can't ship?
Email support@sellatagora.com right away so we can cancel the order and void the label. Seller-caused cancellations are handled under the Seller Agreement.
B6. Carrier loss or damage
If the carrier accepted your package (acceptance scan) and lost it, or damaged it even though you packed it properly, Agora refunds the Buyer and files a claim with the carrier or label insurer. You'll receive what the claim recovers, up to your normal payout for that order. Keep packing photos for higher-value items; they help claims.
B7. Insurance for higher-value items
Want your package insured? Write 'Insure' in your product description and build the insurance cost into your item price. We'll add insurance when we buy your label, and that cost will come out of your payout.
Questions: support@sellatagora.com (we reply by email within 1–2 business days)