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Refund Policy

Refund & Return Policy

Effective Date: October 1, 2026

Agora (sellatagora.com) is operated by HYPERMIX LLC. Items are listed and shipped by independent Sellers, and HYPERMIX LLC sells them to you as the merchant of record. That means HYPERMIX LLC handles your order support and all refunds. For any problem, contact us, not the Seller.

Contact: support@sellatagora.com (we reply by email within 1–2 business days) · HYPERMIX LLC, 907 West Marketview Drive, STE 10 #320, Champaign, IL 61822

 

Part A: For Buyers

 

A1. All Sales Are Final, With Purchase Protection

Collectibles are unique, so we don't accept change-of-mind returns. But you're protected if something goes wrong. You can get a refund if your item:

  • doesn't arrive;

  • arrives significantly not as described (wrong item, missing parts, condition or grade materially different from the listing, undisclosed flaws or alterations);

  • arrives damaged; or

  • is not authentic.

 

A2. Report Problems Within 3 Days of Delivery

Email support@sellatagora.com within 3 days after tracking shows your order delivered (by 11:59 PM Central Time on the 3rd day), with:

  • your order number;

  • a description of the problem; and

  • clear photos of the item, the packaging, and the shipping label.

Please keep the item and all packaging exactly as received while we review your report.

Authenticity exception: If you believe an item is not authentic, you may report it up to 30 days after delivery. Include evidence, such as an opinion from a recognized authenticator or grading company.

 

A3. Items That Don't Arrive

Every order ships with tracking. Contact us if:

  • tracking hasn't shown movement within 5 business days of your order;

  • your package hasn't arrived within 14 days after it shipped; or

  • tracking shows it delivered but you can't find it (please check with neighbors and your local post office first, and report within 3 days).

If the Seller didn't ship, or the package is lost in transit, you'll get a full refund. If tracking shows delivery to your correct address, we'll work with the carrier, but we may not be able to refund a package the carrier confirms was delivered.

 

A4. How We Decide

We review the listing, photos, tracking, and messages, and may ask you or the Seller for more information. We aim to respond within 2 business days and decide most cases within 7 business days.

 

A5. Returns for Approved Claims

If we need the item back, we'll email you a prepaid return label. You don't pay return shipping for an approved claim. Ship it back within 7 days in the same condition you received it, in its original holder or packaging (don't remove graded items from their slab). If you don't return it within 7 days, the claim may be closed.

 

A6. Your Refund

Approved refunds are for the full amount you paid: item, shipping, and sales tax. They go to your original payment method.

  • No return required: within 5 business days of approval.

  • Return required: within 5 business days after the return is delivered.

Your bank may take a few more days to post the refund. In some cases we may offer a partial refund that you can choose to accept instead of returning the item.

 

A7. Cancellations

You can cancel an order before the Seller ships it. Email us as soon as possible and we'll cancel and give you a full refund. Once tracking shows the package in transit, it can't be cancelled.

We may cancel an order and give you a full refund if the Seller doesn't ship within 3 business days, the item is unavailable, or we suspect fraud.

 

A8. What's Not Covered

  • Change of mind, buyer's remorse, or price changes after purchase.

  • Problems reported after the 3-day window (or the 30-day window for authenticity).

  • Items damaged, altered, or opened after delivery. For example, if you open a factory-sealed item, it's no longer covered for "not as described," except for authenticity or resealing claims backed by evidence.

  • Minor differences that don't materially affect the item and were reasonably visible in the listing photos.

 

A9. Payment Disputes (Chargebacks)

Please contact us first. We'll fix most problems faster than a bank dispute. If you file a dispute with your card issuer, we'll respond with the order details, tracking, photos, and messages. Filing false or abusive disputes may lead to account suspension.

 

Part B: For Sellers

(Sellers: the Seller Agreement and Seller Payout Policy govern. This is a summary.)

 

B1. Agora decides

HYPERMIX LLC handles all Buyer refunds and disputes and decides claims under this policy.

 

B2. Seller-caused refunds are charged to the Seller

If an order is refunded, cancelled, or charged back because of a Seller-caused problem, the Seller is responsible for the refunded amount, the card processing fee, and return or replacement shipping. Seller-caused problems include:

  • not shipping within 3 business days, or not using Agora's label;

  • the item being not as described, not authentic, or prohibited;

  • damage from poor packaging; or

  • Seller cancellation.

For chargebacks, the Seller is also responsible for the disputed amount and the processor's dispute fees ($15 when a dispute is received and $15 if we respond to it, as currently charged). These amounts are deducted from payouts, or invoiced, within the 180-day recovery period.

 

B3. Problems the Seller didn't cause

If a refund or chargeback wasn't caused by the Seller and the Seller followed the Seller Agreement, Agora absorbs it and the Seller is still paid. Examples are an unauthorized card payment, or a "not received" claim when tracking shows delivery to the Buyer's address.

 

B4. Returned items

Returned items go back to the Seller's address on a label Agora provides. Sellers must report within 2 business days if a returned item isn't the one they sent or comes back in a different condition.

 

B5. Cooperation

Sellers must answer our information requests within 2 business days.

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